Refund policy

Refund Policy

Cancellations
We do not do refunds or order cancellations for change of mind. When you purchase from us, you are committing to your purchase.

Damages and issues

Please note: Our Crystals are authentic gifts from Earth. Because of their natural origin, they often feature unique geological fingerprints such as inclusions, chips, indents, surface cracks, cavities or other imperfections. These are not signs of damage- they are what make every crystals one-of-a-kind and add to it's character and energy.

Returns or exchanges due to these natural characteristics will not be accepted. We photograph and describe items as accurate as possible, including any notable features visible.

Please inspect your package as soon as you receive it.

If anything is damaged, defective or and incorrect item/s please contact us immediately so we can evaluate and arrange a suitable remedy.

If your goods are lost or damaged during transit, please make sure that you keep all of your packaging to lodge your claim with Australia Post.

Refunds & Returns
We can not do returns or refunds on sale items or gift cards.

We have a 14-day return policy, to be eligible for a return within 14 days of receiving your item, your item must be in the same condition that you received it, and must also be in it's original packaging.

You are responsible for shipping costs to return your item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return please contact us at info@markedbymagic.com.au